Shipping & Payment Info

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Ordering, Payment and Shipping Information

Shopping and Ordering

Thank you for purchasing a product from us, Otago Petfoods. We are sure you won’t be disappointed. We provide a secure and private shopping experience for all products purchased from our business, and we do not store your credit card information.

How to Order

To order, visit the product page for the product you want to order, make sure you choose the correct product option (this is especially important for fresh or frozen pet food delivery), and click on the “Add to Cart” button. Once you are ready to purchase, click on Checkout.

Payment Options

We provide

  • PayPal to pay by Paypal or credit card
  • Laybuy to pay over a 6-week period
  • POLi - POLi allows you to pay by bank deposit online
  • Afterpay: Allows you to pay in 4 easy payments (interest-free)
  • Cash or EFTPOS at time of pick up

Shipping Options

At Otago Petfoods, we offer Click & Collect, South Island Home Delivery and national shipping options to accommodate our customers around New Zealand.

Click & Collect:

  • This option is free and usually available within 24 hours (with the exception of public holidays). Orders received after 1 pm on Fridays will be available after 12 pm on the proceeding Monday (with the exception of public holidays). You will receive a confirmation email when your order is ready for pickup.

Local and South Island Delivery

For regular products, shipping is calculated at checkout.

Fresh and Frozen pet food is shipped in a poly bin (Freight and poly bin costs are included in the product retail price, we use an overnight delivery). Unfortunately due to the nature of fresh and frozen products, we can't deliver these to rural addresses as delayed shipping times can affect the quality of the product. If you live rurally and would like to purchase our fresh or frozen pet food, please email us at orders@otagopetfoods.co.nz and we can discuss other options.

All of our other products are available to be shipped to rural addresses.

  • Standard South Island Urban Shipping: 1-3 Business days
  • Standard South Island Rural Shipping: 3-5 Business days

Our delivery timeframe is from the date that the order has been picked up by the courier, not from the time the order was placed. Once the order has left our premises, we have no control over the delivery time.

North Island Delivery

For regular products, shipping is calculated at checkout.

Fresh & frozen pet food is NOT available to be shipped to the North Island

Order Processing and Delivery Times

Order processing usually takes 1 business day before shipment (with the exception of public holidays). Delivery times vary based on the selected shipping method and destination. We'll provide a tracking number once your order has been shipped.

Out of Stock Products/Products not available

If for any reason we do not have a product in stock you will be contacted as soon as possible to advise you of any delay in delivering the product.

Product Enquiries

If you feel you need assistance with your product or just need a bit of advice, there are plenty of ways we can help. You can call us on 0800 RAW4PETS or email us at office@otagopetfoods.co.nz. You can also use the Messenger Chat window on the right-hand bottom of the screen.

Cancellations

You can request to cancel your order through the Contact Us page within one hour of the order being placed. Any request received after that we will attempt to change but regret in most cases order packing and dispatch will already have taken place.

Contact Information

For any questions regarding shipping and payments, please contact us:

Email: orders@otagopetfoods.co.nz

Address: 12 McGlashan Street, Mosgiel, OTAGO, 9024

Phone: 0800 RAW4PETS

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